Ss19 Privacy Policy — How We Protect Your Data
Ss19 takes the protection of Malaysian users' personal information seriously. This Privacy Policy outlines the types of data we collect, how we use it, and your rights as a user of our platform.
Information We Collect from Users
When you register or use the ss19 platform, we collect various categories of information to ensure the service operates safely and smoothly. This information is collected directly from you or automatically as you use the platform.
Account Information: Full name, date of birth, mobile phone number, email address, and username you provide during registration. This information is used to verify your identity and enable account login.
Payment Information in MYR: Details related to deposit and withdrawal transactions including bank name, bank account number, or local e-wallet information. Payment data is processed through secure channels and never stored as plain text.
Device and Browser Information: IP address, device type, operating system, browser type, screen resolution, and language settings are collected automatically. This helps us identify technical issues and ensure the platform works well across devices, including smartphones preferred by Malaysian users.
Usage Data: In-platform activity records such as games played, login and logout times, pages visited, and actions taken. This data is used for internal analytics and product improvement purposes.
- Account registration information
- Local MYR payment details
- Device & browser data
- Cookies & session data
- Usage Activity Logs
How Is This Data Used?
Account information is used to allow you to log in, reset your password, and manage your profile. ss19 only accesses this data when necessary to provide the services you have requested.
Payment details are used solely to process deposits and withdrawals in Malaysian Ringgit. We verify that the bank account name matches the registered username before processing any withdrawals.
Usage data and technical information are aggregated to understand how Malaysian users engage with the platform, identify performance issues, and plan interface improvements.
Device information and IP addresses are used to detect suspicious logins, block unauthorized access, and prevent potential account misuse or fraudulent transactions.
When you contact the ss19 support team, we access the related account information to assist you in resolving your issues more quickly and accurately.
Ss19 may be required to retain or disclose certain information to Malaysian authorities if mandated by law or a valid court order.
Cookies, Tracking & Data Storage
The ss19 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small files stored in your browser that help the platform remember your login settings, maintain active sessions, and ensure the platform functions correctly on subsequent visits.
Ss19 uses two types of cookies. Session cookies automatically deleted when you close your browser or log out. Persistent cookies stored for a set period to help us recognise your device on future visits and streamline the login process.
You can manage or delete cookies anytime through your browser settings. However, please note that deleting certain cookies may affect platform functionality and your login experience. ss19 does not use cookies for third-party advertising purposes.
Data Storage & Security
All user data is stored on servers protected by SSL encryption and strict access controls. ss19 restricts access to personal information to staff who require it for operational purposes. Payment data is processed through secure channels and is not retained in ss19's core systems once a transaction has been completed.
Active account data is retained for the duration that the account remains active, plus any minimum retention period required under Malaysian law. When an account is closed at the user's request, personal data that is no longer needed for legal compliance purposes will be deleted within a reasonable timeframe.
- Essential Cookies — Required for login and session functionality
- Performance Cookies — Helps us understand how the platform is used
- Preference Cookies — Saving language and display settings
Sharing Information with Third Parties
Ss19 does not sell, rent, or trade users’ personal information to third parties for advertising or marketing. User information is only shared in limited and necessary situations.
Registered and authorised payment service providers in Malaysia may receive the transaction information required to process deposits and withdrawals. These providers are bound by confidentiality agreements and may only use such information for the specified purpose.
Third-party game providers integrated with ss19 may receive your username and session details necessary to load games. They do not receive your financial or full personal information.
If ss19 is required by law or court order to disclose user information to authorities, we will comply according to procedures and notify the user if permitted.
Your Rights as an ss19 User
You have the right to request a copy of the personal information we hold about you. This request can be submitted through the in-platform support channels and will be processed within a reasonable timeframe.
If the information we hold about you is inaccurate or outdated, you have the right to request corrections. Changes to key information like name may require additional document verification.
You may request the closure of your account and deletion of your personal data. Please note that certain information may need to be retained for a specified period to comply with Malaysian legal requirements before it can be permanently removed.
Policy Changes & How to Contact Us
Ss19 reserves the right to update this Privacy Policy from time to time in line with changes to legislation, technology, or platform operations. Users will be notified of any material changes via an in-platform notice or to their registered email address. An updated Privacy Policy takes effect immediately upon publication.
We encourage users to review this page periodically to stay informed about how we handle their personal information. Continued use of the ss19 platform following any policy changes will be considered acceptance of those changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact the ss19 support team through the available channels on the platform after logging in. You may also reach us via our support email at support at ss19.app for privacy-related enquiries. Our team will endeavour to respond to every enquiry as promptly as possible.
For more information about the platform, terms of use, and other queries, please refer to the Frequently Asked Questions us or check Terms & Conditions ss19 platform.
This Privacy Policy was last updated in 2026. We are committed to ensuring this policy continues to reflect current best practices in data protection.
For privacy enquiries or requests relating to your data, reach us at:
support at ss19.app
Frequently Asked QuestionsYour Data Is Safe with ss19
We take Malaysian users’ privacy seriously. Register your account today and enjoy a platform built with data security as a top priority.